Workplace & Mobility
Improved services driving customer Innovation
Ready for the future? – The “compelling user experience”
We have broadest set of support options, tools and methodologies in the industry, providing an integrated set of experiences to your employees. The way workforce is changing the only constant is the User, so focusing on a User Experience is the way to ensure we target the needs of users, both what they PERCEIVE rationally and what they FEEL emotionally. It’s about the right experience and service for the employee, across all possible channels of support – whether that’s through a self-serve portal, connecting to an agent, engaging with a smart bot, receiving face-to-face support, or having smart analytics fix issues without employees needing to ask.
The success imperatives driven at the end of the day is all about making users perceive better experiences of IT, improving their engagement with the company and enabling their productivity while accelerating the adaptability of the business to new tools, new process and innovative IT-enabled business outcomes. Our approach ensures that:
• Every interaction can help to shape attitudes, change opinions, enable collaboration, and drive employee care.
• The future of work is collaborative, seamless and accessible regardless of location or device.
• Employees will be empowered to find their own solutions or quickly get real answers from real people who know and care about them.
What We Do Best
Our services provide solutions to realize your customer strategies and enable you to achieve measurable business benefits.
Proactive & Predictive
Remote monitoring
technologies coupled
with BigData analytics
can spot developing
issues before
employees are aware
of the problem.
Remote AI Support
Self-Serve
Service Desk
Other Services
We have the breadth of offerings to start with a simple request for help and then work with you to get the insights needed and take them to production.
Program & Change Management
Our Program Management services help you manage multiple integrated projects across your organization and achieve enterprise-wide change.
Analytics & BI
We are leveraging from data-driven analytics and Business Intelligence to provide improved performance insights, drive immediate & continual improvements.
Application Management
Our investments in the Infrastructure and application automation platforms, future proof client journey to digital transformation.
Learning & Innovating
We understand that our customers are in a constantly changing state, so we continually pursue new and better ways to assist them. We help customers at every level of their organization, whether as a trusted advisor to top management or as a hands-on support for front line employees. We partner with customers to define and drive strategy into organizational wide outcomes and apply new working methods.
Contact Us
Level 24, Three International Towers, 300 Barangaroo Avenue, Sydney, NSW 2000, Australia